How Does Google My Business Products Work?

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how does google my business products work
(Last Updated On: August 23, 2019)

Recently, Google unveiled a new beta option under the Google My Business profile that helps companies share product details. The Google My Business products (product collections) remains in beta (as most Google features). However, the feature has slowly rolled out to local businesses.

So, naturally, that leads to a few questions such as what is GMB products and how does it work?

First, what is GMB products?

Essentially, GMB products allows companies to showcase product details (similar to services, which have been available for some time). Google explains the rationale behind the feature.

“The Product Editor allows merchants to build a presence on mobile and the computer to showcase their products and drive consumer interactions. Consumers will see a more curated showcase of a store’s products on the Business Profile Products tab on mobile, or the Product Overview module on the computer. Items added through the Product Editor appear in Business profiles on the computer and mobile version of Google Search.”

Over the past few months, we have seen the GMB products tab roll out into a majority of our client GMB profiles. Google notes the Product Editor is geared towards small and mediums sized businesses (with a few exceptions). Additionally, Google offers alternative guidance on showcasing product details for large or certain chain companies.

How does GMB products work?

To check the availability of GMB products, head to your GMB profile. If you see Products (Beta) listed as part of your menu (on the left menu), then you can experiment with the program.

Google My Business products listing appears in your GMB menu

Next, start building a collection. As expected, the user interface (UI) is extremely straightforward. Google starts with a series of prompts (based on other GMB information) to build product details. If you don’t see the name of your product collection you desire, simply click on “something else” and it brings you to the same menu.

GMB Product UI is simple and easy to input product details.

Every product must belong to a collection. Google recommends adding at least 3 product per collection, but for some companies that is not applicable. From our early tests, the GMB Products render the same for collections with 1 product or 30 products.

There are certain mandatory fields, such as the product image. As you’ll see in the following screenshot, Google does not allow an item to be published without these fields completed. For example, once an image is uploaded, the “Publish” button turns from light gray to blue and the text changes to “Add”.

Additionally, there is an option to link to the product page, which presumably all companies would leverage. Google offers a dropdown menu of choices so your company can select the text. For an e-commerce company, linking directly to the product page with a call-to-action of “Buy” makes the most sense. Conversely, for other types of products that may require a longer buying decision, “Learn More” provides an opportunity for potential customers to click over to your site and start researching your products.

GMB Products offers a link to your product page.

As with the image, once you select a link, the “Publish” button grays out until a valid link is provided.

Ultimately, the Product Collections render in a simple format to review and update. To make any changes, simply click on the three vertical dots and the product details unfold. Like the entire process, the UI for edits remains very simple and straightforward.

how to view Google My Business products online.

Finally, potential customers see the Google My Business Products in your GMB profile when people search for your company. In the example below, we can see highlighted products from a variety of Product Collections.

Product Collections rendor via your GMB profile.

Does Google My Business Products work?

Yes.

In particular, the new GMB Products and Product Collections help own your mobile footprint. For example, on mobile, the Product Collection appears in the Products tab under product posts. Additionally, when you click into the collection, it pulls it up that collection and presumably the products added to it. As noted by Local Search Forum member Cordell Crowley in the screenshot below.

Additionally, GMB products help highlight notable products by featuring certain offerings. As Google notes, these products will display independently from Product Collections.

“In addition to showcasing products in collections, you can also highlight featured products that will display independently from the Product Catalog in the “From Product Posts” carousel. To add products to “From Product Posts,” simply add product posts for the products you want to feature. You may add up to 10 product posts at a time. After a week, the products will be removed from the business listing overview, but will remain in “From Product Posts” carousel. The post will still be available in the “Posts” tab.”

Are there any drawbacks?

However, there are a few drawback to the new GMB Products feature. First, Product Collections do not appear in Map views, so the appeal remains limited to searches for your business. Traditionally, many local SEO efforts attempt to rank well in the Map view. But, this seemingly does not help with those efforts (or at least convert customers in Map view).

Finally, for small and mid sized businesses, GMB Products helps companies compete by making it easier for potential customers to find (and buy) their offerings. It appears that GMB Products is part of the continued effort to align GMB features with the needs of small and mid sized companies.

“Combined with the aforementioned updates to Products and Services, GMB really is turning into an online shop window for your business. Once this feature is fully rolls out, searchers will have an immense amount of information at their fingertips on GMB, significantly reducing the need to visit your website. I expect to see crossover with Google Shopping very soon.”

As with everything dealing with a third-party platform, we recommend experimenting slowly. In particular, at this phase of the beta testing spending too much time and effort loading product details may not have a huge return. However, adding the main products at a high level helps companies put more links in the Google ecosystem. And this allows more potential customers to find their products.